Auto Insurers Pressuring Repair Shops to Use Cheap Parts

Broken HeadlightIn a new article released by CNN, auto repair shops throughout the country are making claims that major auto insurance companies are pressuring them to use cheap or damaged parts for repairs or risk losing business.

In some cases, these faulty parts can make a vehicle dangerous to drive. However if the shop refuses to make the cheap repairs, the insurance company will steer business away and point their clients toward a shop that is willing to go along with the program. While most major insurance companies deny these claims, more than 500 garages from 36 states are joining in a lawsuit against them.

According to CNN, an auto body shop owner in Monroe, Louisiana showed one of these “junkyard parts” to reporters. The insurance company sent a replacement headlight for a Toyota Tacoma that had clearly been damaged, then glued and screwed back together. CNN reported that he had taken the headlight out of the wrapping in that condition.

What does this mean for the customer?

Although an insurance company may provide you with a list of recommended repair and body shops, it is ultimately your choice where you take your vehicle. It’s against the law for an insurer to steer you toward a garage you don’t want to use.

After you’ve been in an accident, call your insurance and let them know where you’d like the car to be repaired. Next, ask for your claim number and provide to your trusted shop. At Direct Paint & Collision, we’ll take care of everything else.

For more information, read the entire CNN report.