Auto Body Shop Reviews

I unintentionally stumbled upon Direct Collision and I’m so glad I did. We showed up to the shop on a Saturday and even though they were closed, Ian went out of his way to look at our car, offer guidance, and even do a quick short term fix on my door. Once they got involved with my insurance claim, the process couldn’t have been easier. They communicated regularly with updates about my car and handled the back and forth with my insurance company completely so I didn’t have to do anything. They worked quickly and when I picked up I was blown away at how good it looked. They did a beautiful job repairing the damage and paid attention to all the little details. Bob was also great to work with. They also handled returning my rental car so I could just take my car and be done with the process. Everyone is super kind, professional, and thorough. No one likes having to get body work done but if you have to do it, you should go to Direct Collision.

Great service — excellent results! If you’re anything like me, you might have an eyesore on your car and aren’t sure where to take it for repairs. I had a long-overdue paint issue on my hood, roof, and trunk, and originally came across Direct Paint & Collision for work related to an accident claim. While I was there, I asked for a quote to repaint those areas as well. I’m so glad I did - the final result is incredible. My 2018 Civic looks practically brand new, and I couldn’t be happier with how everything turned out. A big thank you to the entire team for their hard work, especially Tyler, Ian, and Bob. Their professionalism, responsiveness, and overall customer service were top-notch. Highly recommend - 10/10!

This was a fantastic experience. My very tempermental Audi needs so much recalibrating whenever it gets "injured" and this collision shop is an EXPERT in tempermental new cars. The customer service is superb, and the interface between them and my insurance company was flawless - I didn't have to worry about a thing. Highly recommend!

A first time experience dealing with body work via insurance (GEICO) and had a really reassuring stress-free process with these fine folks and an absolutely perfect finished product. They handled all wrangling with insurer and I only had to think about my deductible, plus they included a great detail when they finished. Highly recommended!

Ian and his Dad were amazing to work with! They were very professional, thorough and meticulous when repairing our car. I highly recommend Direct Collision!

I had such a great experience with Direct Collision after dealing with unexpected car damage. From start to finish, the entire process felt smooth, professional, and stress-free. A huge thank you to Tyler, who helped me through every step of the repair. He was patient, transparent, and incredibly knowledgeable. He took the time to explain what needed to be done, kept me updated throughout the process, and made sure everything was handled properly. You can tell he truly cares about both the quality of the work and the customer experience. Also, shout out to Josh for recommending Direct Collision in the first place and being such a great support throughout the repair process. Having someone you trust guide you through a stressful situation makes all the difference, and I’m so grateful for that. If you’re looking for a repair shop that is honest, communicative, and does excellent work, I highly recommend Direct Collision. They made a tough situation so much easier.

This was my first time using Direct Paint and Collision, and I had a really good experience. From the moment I walked in, everyone was professional, warm, and easy to talk to. The whole crew made the process feel smooth and well organized, which really took a lot of stress off me. I want to give a special shout-out to Ian, the Customer Service Manager. The extreme cold weather slowed down the paint process, but he and the team did everything they could to stay on schedule and get my car back to me as promised. I truly appreciate that effort. They also noticed an issue with my tire and brought it to my attention, making sure I understood the safety concern. They even helped me find a discounted replacement tire to bring the cost down. That meant a lot to me. It felt like they were looking out for me, not just trying to make extra bucks. Communication was great. I received regular updates, so I always knew what was going on. While they’re busy, they have a shop cat to keep you company while you’re waiting. She’s round and content, clearly very well-fed and well taken care of. She’s a bit shy, but she’s warm company on a cold day. I’m very glad I chose them. I’d absolutely use them again.

This was my first time using Direct Paint and Collision, and I had a really good experience. From the moment I walked in, everyone was professional, warm,...

This was my first time using Direct Paint and Collision, and I had a really good experience. From the moment I walked in, everyone was professional, warm,...

This place was terrific. Great experience after getting rear ended. Very Professional. My car looks brand new again!

I came in looking for a new tire same day. While they weren’t able to help me as they mostly do collision maintenance and detailing after car crashes, they pointed me to the right place who could help me out that day. Not only did they do that, they gave a courtesy call to both places telling them that I would be by. I can’t say enough about the excellent customer service of their staff, Ian and Tyler in particular. I highly recommend going here for any collision repairs!

I can’t say enough good things about this collision repair shop. From start to finish, the experience was smooth, professional, and stress-free—which is saying a lot after an accident. Ian is phenomenal—he’s a wealth of knowledge, and his follow-up is absolutely impeccable. We especially appreciated his honesty; in an industry where that’s not always a given, it was incredibly refreshing. At no point did I feel price gouged, upsold, or taken advantage of. Everything was transparent and fair. I also loved how digitally savvy they are. You can book appointments online and receive digital updates on the progress of your repair and expected completion date, which made the entire process even easier. My brother referred us to Ian, and now Ian will be getting a LOT more business from our big Italian family that truly loves their cars. Finding a shop this good is like finding a diamond—you don’t let it go.