What a great experience I had with Direct Paint and Collision from start to finish. Every person I dealt with was helpful, friendly, and honest. The car looks amazing. The work was completed much faster than I thought it would take. No one wants to be in an accident and have to deal with all the stuff that goes along with it, but they made the process super easy.
Hands down the best auto body experience you can get. Given how much it costs, I’m incredibly particular with my vehicle and notice every little detail (good or bad). I was rear-ended and after examination would require 98 total parts to fix. Direct Paint & Collision did the estimate, the replacement parts, repairs, painting, diagnostic testing, everything needed to restore it to its original condition.
They ordered all OEM parts, refused any parts that were shipped from the manufacturer and weren’t correct to the car’s VIN (super important they won’t just slap on any part that comes), communicated with me DAILY on updates and status. Most importantly, they answered all my many questions (which also came daily) and made me feel comfortable/positive about a very negative situation (car accident).
Everyone at Direct Paint is a pleasure to work with. Very knowledgeable in their area of expertise. My car is a brand new 2020 Mercedes and what I would consider a complex vehicle given the many (although unnecessary) amount of parts for simple things like a bumper. With that being said, these guys took care of it with no problem and the car literally looks better than before the accident.
The detailed, washed, buffed, and cleaned the entire inside/outside of the vehicle as well. The total estimation for completion was 3 weeks and they did it less than 2. I would highly recommend considering these guys if you have the option.
I can’t even put in words how incredible this place is. Tom was the best person to work with and was so helpful. My car looks brand new after extensive damage from a car accident. They took their time and fixed every dent and scratch they could find. It looks like the first day I got it. They even detailed the inside as well. I could go on about how amazing this place is. The whole ordeal from the accident was the worst but Tom and everyone at Direct Collision was the only consistent and reliable part during the whole process. I recommend this place to everyone.
A huge thank you to everyone here who went above and beyond to make sure my car came home looking better than ever! From having 2 separate claims in for the front and the back I pretty much lost hope. I was accommodated with a rental car, and it was a super simple drop off and pick up which left me with no worries in between. Tom was great! Very friendly, gave me advice and made me feel assured that my car was in good hands. I was not disappointed! Just wanted to show off all their hard work!
Direct Collision handled the repairs done to my car after an accident. I got my car back looking even better then it did before the accident! I experienced great customer service thanks to Tom! I highly recommend this shop for amazing customer service and body work for your car!
I highly recommend direct paint and collision! The staff is super friendly, willing to work with you, and an honest business. They guaranteed quality workmanship, my car was repaired in a timely matter, and the interior was left super clean!
I had some serious damage to my hood from a falling tree branch. Tom was quick to inspect the car in-person and conduct a thorough review with me and the best recommendation before any repairs were OK’d. They were able to order a new hood, paint & install the new hood, all within 48 hours. The team also took the liberty to check the car for any other damage beyond the initial hood damage and found another dent around the door frame which was totally repaired without a trace. The value of the labor & parts were very fair. I highly recommend this location for professionalism and punctuality. Also – they work closely with Geico insurance which Tom & Co. handled seamlessly.
Can’t say enough great things about Direct Paint & Collision. BY FAR the friendliest and most attentive Auto Body I’ve ever dealt with. Honest, in touch, and incredible work from start to finish. The vehicle was pretty banged up, and with terrible timing during the holidays. I was in contact with several of the staff and all were incredibly kind and helpful. They handled my situation with incredible care and attention to detail. Best of all, vehicle came out of the shop looking brand new. Won’t ever look for another shop while in Philly – DP & C is the best in the business!!!
I couldn’t be happier with the service and attention I received as a walk-in, out-of-town customer. After I explained my problem, Keith immediately went out to take a look. I could not believe that he went right to work to repair my driver side door alignment problem. In less than one hour after arriving my car was fixed and I was on my way. Wish I could give 10 stars.
Keith helped us with a tricky body repair on our new Subaru and we are astounded by the quality of the work and the amazing job by the tech for a very reasonable price.
Exceptional Service! Exceptional Work! This is the only place we take our cars in the event of an accident or fender bender. Direct Paint and Collision provides the best service at the most reasonable price. My car looked better than new after it was serviced for an accident. I had just purchased the car two weeks prior when someone ran into me. As always, Direct Paint went above and beyond our expectations. Couldn’t ask for better service!
I just picked my car up from being fixed and it looks brand new! They even detailed inside and outside! You guys are the best and I’ll be coming back to you guys if I ever need body work done! Thank you so much for fixing my 2018 Sentra!
A few weeks ago, the rear of my car was badly smashed when someone rear-ended me when I was at a red light. I am glad I didn’t work with the company the insurance recommended. The other body shop did not have good reviews and I didn’t feel comfortable trusting them. I had heard good things about Direct Paint, so I took my car there instead. I worked with Keith during the process, and he was very responsive to my calls and concerns. The car was ready in just over 1 week, which was faster than I was expecting. Plus, they thoroughly cleaned my car! An all-around great experience.
A freak accident on black ice landed my son’s car off the side of the road in a gully. Fortunately, no injuries, but car needed a winch to get it out and a tow truck. The next day, the car was towed to Direct Collision, and after reviewing the damage, we were told what was needed and that parts would be ordered as soon as possible. The car was repaired before the end of the next week and it looks fantastic. Service reps at Direct Collision are friendly, honest and very efficient. I wouldn’t take our cars anywhere else. In fact, this is our second repair at Direct Collision (different car). Great work, guys!
The whole side of my car had been scratched, too much to just touch up. Greg and his team took it in for a very reasonable price and fixed the entire side of the car while providing me with a rental. Plus they detailed it afterwards inside and out. Excellent work!
I’ve had work done twice at Direct, for a rear-end collision and most recently a fender bender. In both cases, the work was excellent and restored my car to its original specs. Service is awesome! The team was friendly and efficient. Couldn’t have asked for a better experience.
These guys are honest, expert and totally hands-on. I went to three places for a quote to fix the many scratches I had accidentally put on my own car during the snow storms. Other places told me the entire car would have to be re-painted. Some said it would take 3 days TO GET AN ESTIMATE! However, these guys gave me a quote on the spot and figured out a way to repair EVERYTHING at 1/4 the cost of the other shops. The work was done in one day and the car looks brand new! They know what they’re doing. My husband is SO relieved and happy. THANK YOU, Direct Paint and Collision.
My car had damage to the front bumper, grill and side frame and both doors. When I received my revived car, it looked new! I feel as though I just drove the car off of the showroom floor. The color was well matched; couldn’t tell where new paint was compared to the rest of the car. Excellent work!
My car was hit on the rear bumper and rear quarter panel, and 1st time ever to the shop, found it on google maps. Talked to Tom, he is wonderful and was so helpful with the process. Even gave me a loaner for the week, Car looks flawless and Tom even went the extra mile to fix some rock chips I had in the front. Highly recommended to anyone! Great shop and honest people.
It was such a pleasure to do business with everyone at Direct Paint and Collision. When the rental car they gave me failed to start one morning, they delivered another car within 30 minutes! I wasn’t even late for work! They did a great job on the car, but I expected that. It was their friendliness and great customer service that I will always remember. I highly recommend this business to anyone in need of collision repairs.
A single stop for all your collision needs. Towing, rental, and repair. My 2011 Chevy Equinox was repaired within two weeks. Looks brand new!! The service received takes the stress out of the entire process. Thanks!
August 31, 2016
Tom at Direct Paint and Collision was so extremely helpful. It was my first real accident (sorry deer of 2007, you mattered too) with my SUV being towed and I had no idea what to do. Tom helped me through the process and his guys were able to retrieve my SUV from Media quite quickly. The process continued quite seamlessly from there. They gave me a rental and off I went. Tom called me with updates and was willing to answer any annoying questions I had. My SUV looks amazing inside and out.
March 24, 2016
Absolutely FANTASTIC service all the way around! A big thank you from the Wiggins’ for making my Rav4 look like brand new!!!!
Took my car to Direct paint & collision, they did a great job. Thank you to Greg and the rest of the staff for such a great job.
April 5, 2014
Was hit by someone with a terrible insurance agent. These guys not only made my car look brand new, but also made some phone calls to the insurance agent for me and took a lot of the stress off of me! And they are great about rentals! Easiest company to work with, I HIGHLY recommend them!
February 14, 2014