Auto Body Shop Reviews

This was my first time using Direct Paint and Collision, and I had a really good experience.

From the moment I walked in, everyone was professional, warm, and easy to talk to. The whole crew made the process feel smooth and well organized, which really took a lot of stress off me.

I want to give a special shout-out to Ian, the Customer Service Manager. The extreme cold weather slowed down the paint process, but he and the team did everything they could to stay on schedule and get my car back to me as promised. I truly appreciate that effort.

They also noticed an issue with my tire and brought it to my attention, making sure I understood the safety concern. They even helped me find a discounted replacement tire to bring the cost down. That meant a lot to me. It felt like they were looking out for me, not just trying to make extra bucks.

Communication was great. I received regular updates, so I always knew what was going on.

While they’re busy, they have a shop cat to keep you company while you’re waiting. She’s round and content, clearly very well-fed and well taken care of. She’s a bit shy, but she’s warm company on a cold day.

I’m very glad I chose them. I’d absolutely use them again.

This was my first time using Direct Paint and Collision, and I had a really good experience.

From the moment I walked in, everyone was professional, warm,...

This place was terrific. Great experience after getting rear ended. Very Professional. My car looks brand new again!

I came in looking for a new tire same day. While they weren’t able to help me as they mostly do collision maintenance and detailing after car crashes, they pointed me to the right place who could help me out that day. Not only did they do that, they gave a courtesy call to both places telling them that I would be by. I can’t say enough about the excellent customer service of their staff, Ian and Tyler in particular. I highly recommend going here for any collision repairs!

I can’t say enough good things about this collision repair shop. From start to finish, the experience was smooth, professional, and stress-free—which is saying a lot after an accident. Ian is phenomenal—he’s a wealth of knowledge, and his follow-up is absolutely impeccable.

We especially appreciated his honesty; in an industry where that’s not always a given, it was incredibly refreshing. At no point did I feel price gouged, upsold, or taken advantage of. Everything was transparent and fair.

I also loved how digitally savvy they are. You can book appointments online and receive digital updates on the progress of your repair and expected completion date, which made the entire process even easier.

My brother referred us to Ian, and now Ian will be getting a LOT more business from our big Italian family that truly loves their cars. Finding a shop this good is like finding a diamond—you don’t let it go.

I went here for an estimate. I did not get the work done yet, but they were very honest, forthcoming and helpful. I plan on taking my vehicle to have the work done.

Ian and his team were great from 1st contact to last. They kept me informed and my vehicle does not even look like it was in an accident. Hopefully I don’t get into an accident again but if I do I will use them again!

Ian was so wonderful and very accommodating! His employees, Josh and the rest of the team. They were quick and honest! I will absolutely recommend direct paint & collision in the future. Thank you Ian, Bob, and to the rest of the men!

It was my first time using Direct Paint & Collision, and I couldn't be happier with their customer service. They were attentive, understanding, and incredibly helpful throughout the entire process. The staff went above and beyond to make sure my car was ready on time so I could avoid rental fees, which my insurance did not cover. When the repairs were complete, they even arranged for the rental company to pick up the rental car directly from their shop, saving me time, money and stress.

The quality of their work was exceptional—I didn’t even recognize my own car at first because it looked so good. They truly made it look brand new again. Their professionalism, communication, and dedication to customer satisfaction really impressed me. I highly recommend Direct Paint & Collision to anyone in need of reliable and high-quality auto body repairs. They exceeded all my expectations, and I will absolutely return if I ever need their services again.

What a great experience from start to finish. Most impressive, beyond the great body work, is their coordination of the job and communication about it. They work with enterprise car rental and have a driver arrive to pick you up to get your rental. And then you drop the rental at direct and they arrange it’s return to Enterprise. They are clear and accurate about the time table for work being done. And everyone who greets you either in person or over the phone is stellar, good-humored, and knowledgable. In spite of the circumstances, what a tremendous experience. This is how all businesses should run.I highly, highly, highly recommend Direct Paint and Collision.,

Tyler was great! Kept me up to date and helped me understand the step by step process. Although my insurance company ended up deciding to total my vehicle, I would definitely use Direct Paint & Collision in the future..however, I sure hope I won't have to!

Had work done on my Tesla, which they are certified to work on and it turned out great! Ian took care of me and they did some extra work outside the insurance. Very professional and the most competitive bid out of four other body shops I got estimates from.