Auto Body Shop Reviews

The work that was performed on my truck this week was excellent. However one member of the staff needs to learn about Customer service and return a call. That being said their work was top-notch

Highly recommend ! Ian and the Direct Collision did a phenomenal job restoring my 1998 car and making it look brand new!
Thank you !

Direct Paint & Collision cares about their customers, and it shows in the fine workmanship of every project. We have - unfortunately - needed their services, as have my clients, and they are consistently professional and a pleasure to deal with. Highly recommended.

This was my first time getting my car fixed after an accident (hopefully the last time), but I’d come back here again and again. They (esp. Tyler) did a fantastic job not only communicating with me about the estimated time and cost, but also cleaning my car inside out! It looked brand new when I picked it up. My dealership doesn’t even clean my car when I take it in for maintenance. When they first told me that my car was ready for pickup, I couldn’t do so in the next day or two because of transportation and work, and they were very understanding and explained to me why it’d be better to pick up sooner than later given the liability that they take on while holding onto my car, so I tried my best to pick it up two days later. I believe that’s how you should run a business. This was truly a silver lining despite the accident. I never really write Google reviews but have to admit here that I was impressed. Thank you.

Direct collusion delt with my insurance company and rental car company. I was able to drive my rental to "direc..." and drive out with my car.when it was...

They did a very nice job in a timely manner. Ian in particular provided professional service. He kept me informed and answered all my questions. I would...

Across the board fantastic service. Body work looks unbelievable, everyone in the office was pleasant, my vehicle interior was even in better condition then I left it. A big thank you to Michael and the whole Direct team.

TAKE YOUR CAR HERE!!!
Best customer service experience EVER! They’re thorough and stay in communication throughout the entire process. They never sound like you’re bothering them. Best repair shop I’ve ever encountered. Don’t think twice, call Ian or Tyler. They got it covered.
Thanks guys! I wish you all the best!
Love, the Tacoma!

The attention to customers, as well as the quality of the repairs is second to none. I would recommend Direct Paint & Collison 100%. They do a great job!
Ron Hoxter
Wynnewood, PA

I can’t thank Direct Paint & Collision enough for the repairs my car had to undergo throughout the years. My family has been going to them for decades, and there’s clearly a reason why.

If you own any type of German vehicle (Audi, Mercedes, BMW) or frankly any make, please go to Direct. They’ve done a beautiful job with repairs within a reasonable amount of time.

Unlike other repair shops, they’ll walk you through the entire end to end process of what needs to be done on your car.

The best part, is that they work well with insurance (I carry GEICO) and will maintain consistent communication with you throughout the repair process. Thank you Ian and Tyler for your service!

always professional service and honest pricing .
have been using them for years and highly recommend.

This place is fantastic! Everyone there is extremely helpful, kind and accommodating. They went above and beyond to provide excellent service on both of my vehicles. I can’t recommend this place enough!

The best in the business! My 4Runner was in a significant accident and Tyler and his team were awesome to work with. Easy process, took it out of my hands and handled it with the insurance. Best of all, my 4Runner looks like a new car now. Thanks for the amazing support and work! Attaching before and after photos for reference to see the high quality service you’ll get from Direct Paint & Collision.

Kept me up to date with texts. Tyler and all the techs I met professional, answered questions, and attentive to my needs and acedule.

My personal compliments to all of the professionals at Direct Paint & Collision! I recommend you stop in to see Sean McCaffrey and the entire team with your claims. I've had two recent car accidents and brought both here, One on snow and another with a "hit and run" deer, both in Delco. My vehicles were returned in excellent condition and ahead of schedule.

My personal compliments to all of the professionals at Direct Paint & Collision! I recommend you stop in to see Sean McCaffrey and the entire team with...

This has been the fourth time that I have had work done by Direct Paint & Collision. Ian Mardinly provided me with an upfront estimate from the lowest to maximum cost. He also kept me updated with the progress of my vehicle daily. The paint match is impeccable on my car. You can't even see where the work has been done. As long as I own this car or any car, Direct Paint & Collision will continue to be my auto body company.

From the moment I walked in until the moment I picked up my car from having the work done that it needed, everyone was personable and didn't make me feel rushed with all of my questions. I damaged the left front pulling out by one of those yellow poles that has a metal ring on it that I know I can never see from an SUV. It's also cleaner than when I brought it in, too! Thank you, Direct Paint & Collision!

From the moment I walked in until the moment I picked up my car from having the work done that it needed, everyone was personable and didn't make me feel...

Best shop in the area, hands down. Don't trust your vehicle with anyone else!

They all did awesome work to get my car perfect in a short period of time!!! ❤️ Thanks so much I made it to Chicago! Mrs Gunn

Best in the business! Responsive, honest and kept me posted throughout the whole process. Such great customer service and awesome auto body work.

My car looks better than it did when I brought it in! Looks like they detailed it and even buffed off a scratch not in the area of impact from my car accident. Looks brand new!

My wife got hit and my insurance company recommended this auto body shop because it was close to our home and they are part of their network . When I called they were fast and picked up our car within the hour. Fast forward a few weeks and they called to say our car was ready. What a great surprise , our car looked fantastic , inside and out. This is one great company and I highly recommend them. Thank you all for such a truly professional job👍😃

I had a great experience with Direct Paint and Collision. The staff was friendly and knowledgeable. The time they had my car was reasonable. My car was cleaner than when I bought it and looks like nothing ever happened.

After an accident (in my case, my two vehicles, parked on the street, were damaged, one badly, when they were struck by a drunk driver), when it is easy to get angry about having to deal with the aftermath, the last thing you want is to have problems with a body shop. Within minutes of beginning my interaction with Direct Paint & Collision, I knew I was dealing with competent, efficient professionals. I could not have hoped for a better experience. They assisted with everything, including facilitating dealing with insurance companies and car rental. Ian told me it was his goal to get vehicles fixed so they are as good as new. He met his goal with my vehicles.

Direct Paint and Collision replaced my car’s door quickly and perfectly, and gave me an excellent courtesy on a repair for a prior accident. Tyler was in touch with me for the repair, but the entire staff did a wonderful job of keeping in touch with me and letting me know what was going on.

Direct Paint & Collision was recommended to me by my mechanic and I am so thankful for these guys! I got in to a minor accident and always assumed that the most difficult part would be dealing with aftermath, but these guys made it so easy! They got me in very quickly & communicated with me every step of the way. They also did all of the communication with my insurance as it pertained to the estimate, which meant I could focus on other things (replacing car seat, rental, etc.). They also had my car back up & running in no time. I highly recommend!

Really did a good job on my car and even washed it so when I picked it up it was so clean and new looking. Very nice people there too.

This is a long overdue acknowledgement of the superior service that was done by your shop, Direct Collision, after an accident. From the initial estimate on July 20th done by Mark Horn until the final completion of the car on September 25th Mark made everything seamless. This was unfamiliar territory to me but Mark assured me along the way that he would deal with the insurance company and I would not need to. Once the car was in your shop I no longer dealt with the minutiae and the wrangling. He absolutely took care of everything. There were multiple requests from the insurance company and I was notified after things had been settled. I am sure that you are accustomed to this type of back and forth but to someone who isn't familiar with the process it was reassuring to know that an individual like Mark who had my best interest in mind, was handling it. The work was done to perfection and the vehicle came back to me looking new. Thanks for the clean out of the inside! Please be assured that if I find myself or know of a friend who is in need of repair service in the future, Direct Collision will be the first I think of. Again, thank you for a job well done!!
Sincerely,
Eileen

I can highly recommend Direct Paint and Collision. Ian was in charge of my car repair, and he was meticulous, detail-oriented, and diligent. He did a good job, and my car looks great!

My Chevy Impala was recently rear ended, resulted in me coming to Direct Paint. I was expecting the "runaround" that the last shop gave me. Well none of that here! Not only did Michael Esposito call and have Enterprise pick me up that day, but he gave me regular updates and a mere 6 days later, I had my car back. And it was IMMACULATE and fresh inside when I got it back. The paint job matched PERFECTLY. The work was awesome!! Michael and Tyler are the best, and this is my new spot for auto body repair and paint. Tell a friend.

Ian and the team here are phenomenal at what they do. I wouldn’t hesitate to recommend them to a friend. My car looks brand new and that’s a hard task on a 2000 Altima!

Had my car repaired here and it was an amazing experience. Super helpful employees, felt comfortable to ask any questions, and was communicated with thru the whole process! I would recommend them to anyone who needs work done on their car!

I highly recommend Direct Paint & Collision. They made the whole process much better than I expected. The turn around time was quick and most importantly...

I was directed to Direct Paint and Collision by Geico my insurance company. Direct Paint was able to assess the damages for Geico and provide a reasonable time-frame for the repair. They did a great job, the car looked great upon return. I was met by the rental car company at the shop and left the rental there when I picked up my car. The whole process was amazingly seamless. I highly recommend.

I was directed to go to Direct Paint and Collision after an accident last month by my insurance. My front bumper was taken clean off. This shop kept me up...

I am so impressed!! I've sadly had to use a couple different repair shops over the years - these folks are awesome. Our repair was ready a week early, they...

For the second time in eight months, my nearly new Honda CRV was hit by a distracted driver. And for the second time in eight months, Direct Paint came to the rescue. Ian was kind and courteous, gave me priority service in a timely manner and kept me informed along the way.

My mom's car looks immaculate!! This service was amazing and efficient!! This is the only place to go for repairs!!!

Very satisfied with the service! I took my car here after an accident. Also the team was able to send over a copy of my registration after I lost it in my...

I got into an accident a few weeks ago and got my car towed to Direct Paint & Collision. They went above and beyond to fix up my car and make it look brand...

I took my car to Direct Paint & Collision a few weeks ago after getting into a fender bender. When I went to drop off my car to get the doors replaced, I...