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Tom at Direct Paint and Collision was so extremely helpful. It was my first real accident (sorry deer of 2007, you mattered too) with my SUV being towed and I had no idea what to do. Tom helped me through the process and his guys were able to retrieve my SUV from Media quite quickly. The process continued quite seamlessly from there. They gave me a rental and off I went. Tom called me with updates and was willing to answer any annoying questions I had. My SUV looks amazing inside and out.